If something arrives damaged, we will make it right — simply and quickly.
Last updated: 5 October 2026 · Maenzraat, Srinagar, Jammu and Kashmir, India
Thank you for shopping with Maenzraat. Every piece is quality-checked by hand before it leaves Srinagar. If your order reaches you damaged or defective because of our error or mishandling during shipping, we will put it right. Please read this policy carefully before you order.
We do not offer returns, except where a product is damaged due to our error or mishandling during shipping. If you receive a damaged product, please contact us immediately, and in any case within 24 hours of receiving your order, at support@maenzraat.com to start the return process. We may ask for photographic evidence of the damage in order to process your return.
Exchanges are offered only for products that are defective, or damaged due to our error or mishandling during shipping. To start an exchange, please contact us at support@maenzraat.com within 24 hours of receiving your order, with your order number and a clear video of the unboxing showing the condition of the product.
Any damage or defect must be reported within 24 hours of the time you receive your order, together with the unboxing video. Claims made after this window cannot be accepted.
A short, uncut video of the parcel being opened for the first time is required for every damage or defect claim. It proves the condition in which the piece arrived and lets us assess the situation and approve a return or exchange without back-and-forth. Please make it a habit to record every unboxing — it takes a minute.
The following are not eligible for return or exchange:
You are responsible for paying the shipping costs of returning or exchanging your item. Shipping costs are non-refundable.
You can cancel an order free of charge any time before it ships — from the Track Order page or My Account. Once an order has shipped it can no longer be cancelled, but the return and exchange policy above still applies.
Approved refunds are issued to the original payment method used at checkout. Once your returned product has been received and inspected, we will notify you by email whether your refund is approved or rejected. Approved refunds are processed within 1 day of receiving the returned product, and the amount typically reflects in your account within 5–7 business days, depending on your bank or payment provider. Refunds for orders cancelled before dispatch follow the same timeline. If a replacement piece is out of stock, you may choose an alternative piece of the same value or a full refund.
Maenzraat · Legal name: Shakir Khursheed · Lal Bazar, Srinagar, 190023, Jammu & Kashmir, India.
If you have any questions about this policy, write to support@maenzraat.com, message us on WhatsApp at +91 98027 00655, or send a message on Instagram @maenzraat.